Refund and Returns Policy -

Overview

The return policy of Elataatrade is committed to the Consumer Protection Law imposed by the Arab Republic of Egypt.

Elataatrade and most sellers on Elataatrade offer returns for items within 30 days of receipt of shipment.

Therefore, the buyer has the right to modify or cancel his order within 7 days.

Return and exchange include all items except for (books, electronic devices, software, and electronic games, prepaid cards, and maintenance fees) unless there is a manufacturing defect in the item. It was in its original condition, or the value of the promotional offer will be deducted. Purchases paid with vouchers, credit cards, or through the purchase installment service cannot be returned in cash. Also, the return of collection amounts to other companies is subject to the terms and conditions of the service provider. The customer must bring the payment receipt with the invoice to be able to return the amount if the terms and conditions of the service provider allow it.

If the order is a software or an online service, it cannot be canceled, and in this case, you must check well before purchase.

Otherwise, if the order is merchandise being shipped or delivered, then if the order is not shipped, the order can be canceled in full as long as the order is in the process (order status is “Processing” or “Order Processing”) and the order cannot be canceled after it has been delivered To the shipping company (the order status is “Ready to Ship” or “Order Shipped”).

If the order is via the website, the receipt of the shipment from the shipping company is an acknowledgment by the customer that the shipment is in good condition and has not been opened before receipt. The return and replacement period are calculated from the date of receipt, and the sealed purchase invoice that arrived with the shipment must be brought.

Elataatrade shall replace the defective device (non-software) within 3 days from the date of purchase, provided that the device is free from any scratches or misuse, with the original box with all accessories and usage manuals inside, and a report from the authorized maintenance agent may be required before the replacement process.

The product cannot be returned after 30 days of receiving it. If there is a warranty, you can go to the maintenance center of the brand.

The product must be returned in the original condition in which it was received, if the shipment is received damaged, please make sure to mention this when requesting a return. Elataatrade is also obligated to replace the commodity with a new one of the same type and specifications without any cost.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@elataatrade.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@elataatrade.com and send your item to Our store’s physical address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping returns

To return your product, you should mail your product to Our store’s physical address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Items shipped from Elataatrade can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Elataatrade can be returned within 30 days of receipt of shipment as long as they remain in the same condition as the date of purchase.

If you’ve purchased a defective electronic item, shipped from, and sold by Elataatrade, that is covered by a published manufacturer warranty, Elataatrade honors the warranty. Elataatrade will either replace the item or refund the cost of the item for the life of the published warranty.

Elataatrade Store items are not eligible for a pre-paid return, you will need to return the item at your own expense.

Once the returned item is received at our center, it takes 2 business days for the refund to be processed and 3-14 business days for the refund amount to show up in your account.

Return Notes:

All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
Any items returned without original documentation will be rejected.
Before shipping a return, photograph the item for your records.
New or used, desktops, laptops, mobiles, or tablets purchased from Elataatrade that didn’t start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 30 days of purchase.
Elataatrade may test computers that are returned because they didn’t start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
Any returned desktop, laptop, mobile, or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.
Any items returned without original documentation will be rejected.
Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.
Pre-Paid Phone or Game Cards, Pay As You Go (or prepaid) phone cards, or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) are not returnable to Elataatrade.
Digital Products Unless otherwise specified, games, software downloads, Books, and purchases from the Elataatrade Appstore, the Digital Store are not returnable after purchase.
Note: Before returning items on which you’ve saved personal information, such as laptops, cameras, or other electronic devices, erase this information.
At the point of delivery, unbox and check that the item is correct and free from damage. If the item is wrong or damaged, tell the delivery personnel and don’t accept the delivery. They will help you to arrange a free replacement or a refund.
If you notice that the item is damaged or defective after delivery, Elataatrade will help you solve the problem, or provide a free return or replacement.
Contact the manufacturer directly for product registration and warranty-related information.
Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.
Televisions are returnable for any reason within 30 days of receipt of shipment.

Returns for televisions must be in new condition, in original packaging, and with all personal data removed via factory reset.

If the item is damaged or defective, Elataatrade will provide a free return or replacement.

Contact the manufacturer directly for product registration and warranty-related information.

Mistaken Returns:

Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

To protect our employees and customers, Elataatrade disposes of incorrect/mistaken returns. If you accidentally sent the wrong item to Elataatrade, please contact us as soon as possible.

Elataatrade cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Elataatrade.

Need help?

Our store physical address is Al-Saleh Ayoub Street from Abbasi Street in front of the Utility Police, behind the Dakahlia Security Directorate, Mansoura City, Egypt, Postal Code 35511.